Customer Service vs. Customer Loyalty: The Great Coffee Spill of 2018
Customer service. What does it mean to you? Rapid response? A salesperson who listens? EPI has a few thoughts on the one key ingredient that can turn an ordinary customer service experience into true customer loyalty.
At the Intersection of Parkour and Learning
Parkour and learning & development may seem like an unlikely pairing, but watching from the observation deck at a local parkour gym got me thinking about L&D in unexpected ways...
Reverse Mentoring: Notes from a Not-So-Invisible Woman
What does it mean to be invisible in your organization, and how can reverse mentoring solve the problem?
Leading Virtual Teams: Prioritize Interpersonal Skills
Virtual leaders must go beyond technical acumen to lead effectively. Interpersonal skills and virtual presence are essential.