Service Shouldn't Be a Rare Gift
Most service experiences hardly meet expectations, let alone exceed them. We are all in service roles regardless of our title. Consider, how will you serve?
Give Your Customers a "Moment"
Customer service soars when you build in memorable moments. Create opportunities for a little magic by simply being "occasionally remarkable."
Life Cycle of a Leadership Module
Where does a leadership module begin and end? It is a constant cycle, focused on the transformative impact of igniting passion within each leader.
Customer Service vs. Customer Loyalty: The Great Coffee Spill of 2018
Customer service. What does it mean to you? Rapid response? A salesperson who listens? EPI has a few thoughts on the one key ingredient that can turn an ordinary customer service experience into true customer loyalty.