Mea Culpa (Why It’s Important to Admit Mistakes and How to Do It)
We all make mistakes. But what’s important is how we handle them, especially with our customers. Acknowledging an error (and fixing it) can make a huge difference to your ongoing relationship.
Service Shouldn't Be a Rare Gift
Most service experiences hardly meet expectations, let alone exceed them. We are all in service roles regardless of our title. Consider, how will you serve?
Customer Service vs. Customer Loyalty: The Great Coffee Spill of 2018
Customer service. What does it mean to you? Rapid response? A salesperson who listens? EPI has a few thoughts on the one key ingredient that can turn an ordinary customer service experience into true customer loyalty.