Mea Culpa (Why It’s Important to Admit Mistakes and How to Do It)
We all make mistakes. But what’s important is how we handle them, especially with our customers. Acknowledging an error (and fixing it) can make a huge difference to your ongoing relationship.
The Speed of Delight
We know that practicing mindfulness and gratitude can improve our mental outlook and physical well-being. A “delight practice” is a quick, simple, and fun way to increase our awareness of how much joy and beauty surrounds us. How might your outlook change if you looked every day for at least one thing that delights you?
Say “Welcome to Our World” with Meaningful Onboarding
There’s a fundamental distinction between onboarding and orientation. Done right, onboarding helps people find a meaningful place in the company universe. It's a way to say, "Welcome to our world" and mean it.
Don’t Be Limited By These Creativity Myths
Everyone, in every industry, should know about these creativity myths and how believing in them may be limiting your potential.