Mea Culpa (Why It’s Important to Admit Mistakes and How to Do It)
We all make mistakes. But what’s important is how we handle them, especially with our customers. Acknowledging an error (and fixing it) can make a huge difference to your ongoing relationship.
Conflict Is an Opportunity for Growth
Conflict is an unavoidable part of our lives and part of what makes us human. But many would rather run in the opposite direction than confront it. However, dodging tension to create the appearance of harmony is problematic. Overcome workplace conflict with personal responsibility and modeling above-the-line behavior.
Travels in Switzerland: Embracing Personal Responsibility
During a recent trip to Switzerland, France, Germany, and Iceland, I couldn't help but make mental connections between our surroundings and the idea of personal responsibility.